Monthly Pool Service Program Terms and Conditions

These Terms and Conditions provided by Gilbert Pool Service Co LLC (hereinafter “GPSCo”) to you, our customer, are designed to help clarify expectations between the parties We appreciate the opportunity to serve as your pool company.

This customer has subscribed with GPSCo to perform pool and/or spa maintenance at the following address:_____________________________________________________________________________.  The Parties agree that this is a monthly service and Customer agrees to pay GPSCo monthly unless and until either party chooses to end service. Should either party choose to end services, as much notice as possible shall be given to the other party via email and/or text message.

1. Service Frequency and Fees: GPSCo will provide pool service once per week at the Customer’s address stated above.  Customer agrees to pay a monthly pool service fee of $________ + tax, on or before the 15th of each month. The designated day of service each week is ___________________.

The Parties agree that circumstances can arise that affect or prevent GPSCo from performing pool and/or spa maintenance such as the weather, an illness, or a holiday.  In such event, GPSCo may elect to postpone pool and spa service for one week, not to exceed 4 weeks each year.  However, in no event shall pool and spa service be provided during the weeks of Thanksgiving and Christmas.  

In the event of inclement weather on the scheduled date of service, the pool and spa will be cleaned to the extent weather permits and only chemicals will be added. No poles will be used with lightning detected within a 10-mile radius of the service location. No refunds for partial service are given, but additional time will be allocated for the following visit.

Customer must ensure GPSCo has access to the service area on the scheduled service day, including: gate entry codes, lock combinations, security guard verification, and pets relocated from pool/spa area. If GPSCo is unable to access the service area for any reason, services will not be performed that week and Customer shall not be entitled to a credit.

Vacation/Holidays:  GPSCo will be closed and service will not be provided as follows:  1) One week during the summer (Customer will be notified of the week in advance), 2) Thanksgiving week, and 3) Christmas week.  These dates are already accounted for in calculating the monthly service fee.  Therefore, no credit is due.  In the event of an emergency, GPSCo will make every effort to return your calls and answer emails.

Emergency services are provided at a separate agreed upon rate quoted on a case by case basis.

1. Services: GPSCo shall provide the following services each week:

   • Pool vacuumed                                         • Pool equipment operation inspected

   • Pool surface skimmed as needed            • Pool walls, floor, and tile to be brushed

   • Filter backwashed as needed                     as needed

   • Skimmer baskets cleaned                       • Water tested and balanced

   • Pump baskets cleaned 

Customer is responsible for water levels during the week. Recommended water level is MID-TILE. All standard chemicals used during weekly service are included in the monthly service fee. In the event they are necessary, specialty chemicals will be discussed ahead of time and charged separately.

 

Customer should not adjust pool settings, chemicals, or timers between service visits without notifying GPSCo in order to avoid adjustments that may cause an imbalance or damage equipment.

 

Filter cleaning is not included as a monthly service, but backwash for DE and Sand filters will be performed as needed. Filter cleanings should be done 2-4 times yearly unless extra service is required based on the readings on the filter housing pressure gauge. GPSCo will notify Customer of filter clean recommendations based on their particular filter’s needs, or Customer may request cleaning. Filter cleans are $100 for customers on our Monthly Service Program. Filters MUST be properly maintained for GPSCo to perform proper maintenance service.

 

Note: During periods of heavy leaf fall, it is advisable for the homeowner to empty skimmers and traps daily between visits. This will help ensure that your equipment is not damaged due to lack of water flow. Organic debris left in the pool leads to heavier chemical use which can cause higher burden to pool equipment and shorten its lifespan. Excessive debris from overhead trees may result in an additional clean-up fee.

 

1. Repairs and Other Services: Repairs, Sand Changes, DE filter grids, Salt Cell Replacements, Green Pool Remediation, and Pool Open/Close Services are not included in the monthly service fee.  These services shall require Customer authorization in advance.

2. Pricing: Customer agrees to pay GPSCo the monthly service fee stated above as well as any additional costs that may be incurred for repairs or services that are in addition to the services specified in paragraph 2 above. 

3. Payment: GPSCo accepts Credit Card or check payment. Each monthly payment must be received by GPSCo, in full, before the 20th of the month.  In the event of default, services will be postponed and Customer will assessed a late fee penalty of $10. Any price adjustments to the monthly fee will be both mailed and emailed to the customer 30 days prior to going into affect, giving the customer the opportunity to end services if the price is not agreeable.

4. Disclaimer: GPSCo shall not be responsible for any damage to property due to acts of nature, fire, vandalism, misuse, or abuse. Customer should be aware of normal deterioration of equipment that occurs over time due to exposure to chemicals, sunlight, and, in some cases, other corrosive materials (i.e. salt). The Customer is responsible for maintaining correct water level at all times. Also, GPSCo is not responsible for any damages or deterioration caused by failure of a Customer to perform other services recommended by GPSCo, or by failure of Customer to properly maintain pool and equipment between visits.

5. Communication and Emergencies: In the case of a pool emergency, please text and/or call James at 325-668-9993 and leave a message if no answer. Emails are great for anything up to 36 hours before your service day or that can wait until your scheduled appointment. Same day emails may not be received in time, so text is your best option for last minute concerns.